[a contribution to the World Standards Day]
Quality standards are designed to ensure companies meet the minimum requirements to become an integral part of almost every industry from food to automotive to healthcare. It’s clear that those standards are here indefinitely.
Some organizations struggle with the concepts of quality standards or they view it as a complex system. But with a little bit of information, help and a clear understanding of why quality standards can benefit them, organizations can learn to embrace quality standards rather than buck against them.
The Intent of Quality Standards
Quality isn’t just about profits and loss or beating out a competitor. It’s about safety, delivering on a promise and meeting the very basics of customer expectations. But, by meeting quality standards, companies often reap better profits and reduce losses. Those that exceed quality standards stand out above their competitors and further their potential for profit and consumer loyalty. Therein rests the benefit of quality standards.
Quality Standards Offer a Formula for Success
Quality can be an obscure concept at first because what one might see as quality someone else may not. Hence, the need and purpose of quality standards is crucial. ISO standards, such as ISO 9001, ISO 14001, and ISO 27001, serve as a framework for businesses. Clearly defined standards and requirements make it easier for companies to meet what their consumers consider “quality” and they improve the overall vision of what the company should work toward.
But what good are quality standards if your company isn’t clear on how they apply to your specific product or service? Quality standards are only meant to serve as a framework. There are still walls to be built, fixtures to be mounted, and a floor to be laid. This is where quality management systems come into play.